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faq
You’ve got questions, we got answers
When you shop with us, you’re directly contributing to the growth and success of HIGO TECHS. Below is a quick FAQ to show you how your purchases help us continue our mission:
Why does my purchase matter?
Each purchase helps cover the essential startup costs that come with developing and improving our solutions. Your support allows us to invest in new tools and maintain the quality of our services.
How long does shipping take?
Shipping times depend on your location and the chosen shipping method. Typically, orders are delivered within 7-10 business days. International orders may take longer.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times will vary based on your location.
What is your return and exchange policy?
Due to the nature of our products, we currently do not accept returns or exchanges. However, if you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order. We will work with you to resolve the issue and ensure your satisfaction.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number to track your package through the courier’s website.
What if my order arrives damaged or defective?
If your order arrives damaged or defective, please contact our customer support team within 7 days of receiving it. We will assist in arranging a replacement or refund. You can reach out to our friendly customer support team by emailing shop@higotechs.com. We’re here to help!
